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Whom should a candidate contact if there’s any irregularities? Print

Created by: Melvin Richard

Modified on: Sat, 20 Feb, 2021 at 5:43 PM

SpringVerify's support team is always available to answer any questions at any time of the day. We have a dedicated support team to cater all your queries regarding the document submissions, irregularities in the reports generated etc.

Generally there’s an error generated in the candidate’s BGV process when the API couldn’t locate a particular information in the database. When this happens, the status of the background check is marked as “concern”

We might face an instant wherein there might be an irregularity in the documentation uploaded by the candidate. SpringVerify pins this status as a “Concern”. This will be notified to the employer who requested the background check.

Based on the decision of the employer, SpringVerify will dive in further to investigate the discrepancy. Manual contact is made with the candidate and the issue is resolved.SpringVerify will do whatever it takes necessary to make the background check 100 % accurate.

Melvin is the author of this solution article.

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Whom should a candidate contact if there’s any irregularities? Print

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